All purchases are final. In the event that an order is requested to be cancelled we can offer you 100% credit for 12 months OR a refund with a 20% restocking fee. This fee will be returned to you in the form of a credit towards TopShelfAquatics.com
Shipping Policy: All live items are shipped by UPS through Next Day Air Service, Monday- Friday and usually arrive by 10:30am EST(Saturdays by 12 pm). Certain remote areas are delivered later in the day. We use specific packing means necessary to ensure the safe arrival of your live coral. In the unlikely event of a DOA (Dead on Arrival), you must send a very clear digital photo within 2 hours of delivery (UPS posted time). Once we receive the digital photo, and we receive the deceased coral (if applicable), we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only give credit toward future orders. Top Shelf Aquatics cannot be held responsible for mechanical or weather delays that may cause your UPS shipment to arrive late. We can hold corals for up to one week once payment has been received, unless other arrangements are agreed upon. Beyond that, we are not responsible for the coral, and cannot guarantee replacement of the same coral purchased. We are not responsible for incorrect addresses provided by the buyer.
Arrive Alive Guarantee: We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (UPS posted time), along with clear photos of the dead coral both in the shipping bag and out of bag. In the event that a buyer does not contact Top Shelf Aquatics in the specified 2 hour time frame, TSA reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST RECEIVE ITEM ON FIRST DELIVERY ATTEMPT. No exceptions or excuses, no credit without photo. No refunds or returns on Live purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Once the livestock is in your tank, we have no control over the conditions, so no warranty is implied past delivery. If free shipping was applied to the order we will deduct all shipping costs from credit. If you have further concerns please feel free to email [email protected]